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30 • Isle of Man Financial Services Authority Annual Report 2016/17
HUMAN RESOURCES
As a relatively new organisation, formed by the
merger of the two predecessor organisations, the
Authority’s staff structure has been developing
during the year to ensure the allocation of
resources aligns with its priorities and objectives.
In addition, the office layout and the location of
staff within the office has been changed during the
year to make best use of the available space. The
Authority has a full-time establishment of 68.
During the first half of the year, the Authority
experienced a relatively high level of staff turnover,
compared to earlier periods, with six staff leaving
through retirement or resignation during the
period. There was no dominant reason for the
leavers. All resulting vacancies were filled during
the year and the staff turnover rate reduced in
line with historic levels during the second part of
the year.
A terms and conditions harmonisation project
has been undertaken this year to remove any
disparities arising from pre-merger arrangements.
The project has resulted in a single set of terms and
conditions applying to all existing employees along
with the introduction of a revised, consolidated
Staff Handbook.
Alongside the terms and conditions work, a
job evaluation exercise has been completed
with the aid of an independent consultant. The
exercise has resulted in a single grade structure
for the Authority with the pay bands allocated to
each grade having been benchmarked against
equivalent roles in the private and public sectors.
The project will continue to ensure a consistent
job description format and a revised performance
management approach incorporating the
Authority’s core purpose, key principles and
core values.
It is the Authority’s policy to promote equal
opportunities in the workplace. Procedures
in relation to recruitment and learning and
development form part of this commitment.
The Authority arranges a programme of training
sessions for staff. These are delivered either by staff
or external parties. In addition staff are supported
in their studies towards professional qualifications.
COMPL AINTS AGAINST
THE AUTHOR I TY
The Authority’s website sets out the procedure
for dealing with complaints made against the
Authority. The procedure provides for a review
of the matter and response by the CEO. If the
complainant remains unsatisfied, they may seek a
further review by the Authority’s Board.
A complaint was made against the Authority in
March 2017, which was not upheld. No requests for
reviews of complaints by the Board were received
during the year, nor since that period in respect of
the complaint received in March 2017.
INFORMAT ION TECHNOLOGY
Due to the plans for the new supervisory support
system, detailed in the Business Change section
above, there have been no major developments
on the Authority’s existing IT systems. However, a
number of small enhancements have been made to
the designated businesses’ administration system
to assist the Authority’s oversight processes for this
sector.
During 2016/17, the Authority sought the views of
its website users on the site’s usability and content.
In August 2016 the Authority committed to
launching a new website on an improved technical
platform. The development will take account of
the feedback received from users. The new site will
be ready for launch in the coming months with
a number of enhancements, including improved
navigation and compatibility with mobile devices.
Once the new site is operational-enhancements
will be made to the content on a phased basis.