Consumer Awareness

How do we protect consumers?

From bank accounts to loans, savings, insurance, investments and pensions, virtually every adult in the Isle of Man is a consumer of financial services. One of our statutory objectives is to secure an appropriate degree of protection for consumers dealing with firms carrying on regulated financial services activity.

We do this in a range of ways and the Authority's Consumer Matters leaflet gives more information about how we do this. 

How will you know if a firm is regulated by us?

The IoMFSA Register of regulated firms can be found here. If a firm is only “Registered” with us for Anti-Money Laundering purposes, this does not mean they are a regulated firm.

In the main we regulate the providers of financial products and services, but (with the exception of some collective investment schemes ("funds") and retirement benefit schemes) we do not regulate products.

If you think someone is seeking to offer you financial products or services without a suitable licence, or outside the terms of their licence, please contact us at info@iomfsa.im

What to do if you are not satisfied, and wish to complain

If you are unhappy with a financial product or service provided by an entity which is regulated by the Authority you can complain to the relevant entity.  It is important to note that the Authority’s role is not to investigate individual complaints but to supervise the regulated sector.  However, all of the entities that we regulate will have procedures in place to address complaints.

Our guidance explains what you can do, your options and the role of the Authority

Be aware

Advertisements (online and in the press) can be placed by firms that are not regulated. Protect yourself - check who you are dealing with and whether they are regulated.

Consumer topics

For information on general consumer matters click on the below icon.

For information on specific consumer topics click on the icons below. 

FAQs on trust and corporate services can be found here.

Further consumer information can be found in leaflets and short videos here.