Consumer Matters
Click on a heading below to find out more about the Financial Services Authority’s role and other generic consumer information. If you want to know more about a specific type of activity, click on the relevant heading at the right hand side of this page.
Published on: 23 March 2020 - https://www.iomfsa.im/fsa-news/2020/mar/coronavirus-covid-19-information-for-consumers/
For information about how the Authority protects consumers please refer to the consumer leaflet (Booklet version / E Version).
For complaints about the way in which the Authority has carried out or failed to carry out its role please click here.
There are three Isle of Man compensation schemes (listed below) each of which covers specific types of financial services and products and may provide compensation in the event that the product or service provider goes out of business. If your product or service is not one of these there is no compensation scheme applicable.
Authorised Collective Investment Schemes
Consumers who have experienced problems with their provider should also refer to information about making complaints, the Isle of Man Financial Services Ombudsman Scheme and/ or the Isle of Man Pension Ombudsman Scheme as appropriate.
If you are unhappy with a financial product or service provided by an entity which is regulated by the Authority you can complain to the relevant entity. It is important to note that the Authority’s role is not to investigate individual complaints but to supervise the regulated sector. However, all of the entities that we regulate will have procedures in place to address complaints.
Our guidance explains what you can do, your options and the role of the Authority.
The Isle of Man also has provisions under the Employment Act 2006 to protect whistleblowers, as shown in the Isle of Man Government’s A Brief Guide to Whistleblowing. Further information can be found here.
For complaints about the way in which the Authority has carried out or failed to carry out its role please click here.
Initial Coin Offerings
- Initial Coin Offerings and Cryptocurrency - What's all the fuss about booklet / e-version
- Initial Coin Offerings - Questions and Answers
Unregulated Investments
- This press release was published on 2 October 2014 by the previous regulatory body the Financial Supervision Commission.